FlashFix Service Consent Form
We urge you to thoroughly review the terms before signing to avoid misunderstandings.
Summary Points
Use of our repair service will void any remaining manufacturer’s warranty.
Our warranty does not cover any physical damage, liquid damage, accidental damage, LCD lines, scratches on glass, pressure marks, or screen damage, whether internal or external.
Devices with broken back glass, physically damaged bodies, or bent housings are not covered under warranty. Customers should thoroughly inspect their devices upon collection and report any issues before leaving the store.
Following repair, any water resistance or proofing cannot be guaranteed.
We do not take responsibility for any progression in damage to devices that have been damaged by liquid. After the liquid damage repair, we will offer a 14-day service warranty, but liquid damage repairs are not refundable.
We do not take responsibility for any progressive damage if your device has been repaired elsewhere prior to your repair at FlashFix or if it has any liquid damage.
If we find any additional damage upon opening your device, we will contact you to discuss this before completing any repairs. This could increase the cost of the repair.
If the technician causes incidental damage during the repair, we will replace or repair it at no cost with a third-party compatible part that may or may not be a genuine part. We will provide you with a 90-day warranty for the parts. The warranty will be 14 days in the case of liquid damage.
Although we always try our best to meet the turnaround time promised, this period of time is not always guaranteed.
The backorder/diagnostic deposit won’t be refunded if the client decides not to proceed with the repair or cancels the repair after receiving the components.
When a part is replaced and it turns out to be defective or the repair wasn’t satisfactory, the client has the right to request a refund within 14 days. FlashFix will charge a £20 fee for a phone and £35 for a computer as labour costs in the event of a refund. A warranty repair is always subject to the terms and conditions below.
In the event of untestable devices during booking, we cannot be held responsible for any further damage discovered during the repair process. We will proceed with the requested repair unless the customer wants to address additional issues.
When the repair is complete, we will notify the customer, and the customer should collect the device within 7 days of the notification. On Day 8, we will send the device to our central workshop, where we will keep it for another 14 days. If the customer wants the device back from the central workshop, the customer must pay a £9.99 transportation cost, and transportation will take around 24-48 hours. After 30 days from the booking date, FlashFix will recycle or destroy the device without notification. After the recycling has been done, the customer will not get the device back.
We are not an authorised repair service centre for any smart phone, Computer, Tablet computer, or other electrical smart device maker.
Any data or information that you may have stored on the device shall remain your sole responsibility. We will not proactively factory reset your device unless you specifically instruct us to.
Customers must promptly bring the repaired device to our shop within 24-72 hours from the collection time if any fitting issues arise, provided there is no physical damage. After device collection, a thorough inspection by the customer is essential. Please note that Flashfix will not accept any claims for repair-related damage or tech damage discovered after leaving the store. Warranty claims will be processed in accordance with Flashfix’s warranty terms and conditions.
To ensure a smooth repair process, we kindly inform you of the following guidelines regarding backorder deposits: A backorder deposit is mandatory before we proceed with ordering any parts for your device. This deposit serves as a secure reservation for your device’s repair. Failure to provide the required upfront fee or deposit will result in FlashFix holding the customer’s device for a maximum of two days (48 hours) only. Should the 48-hour timeframe elapse without the required deposit, FlashFix reserves the right to initiate device recycling or destruction. In such cases, the customer will not be able to retrieve the device.
For more comprehensive details, please refer to our full Terms and Conditions.
Full Terms and Conditions
1. Agreement for repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer, and/or any accessories (“Device”) on the service check-in form.
1.2 References to “us”, we,” and “our” refer to FlashFix, and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your device, subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service with our utmost care and skill.
2.3 We shall use high-quality compatible parts for the repairs of all Devices. We are not an authorised repair service centre for any manufacturer of electrical smart devices.
2.4 We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment but will not be able to perform a full functional check on the Device until you return to the store, which can delay the provision of the service if any adjustments need to be made.
2.5 Any time estimate for completion of the service that may be given to you is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible; however, any Board Level (Level 3) repairs (i.e., repairs to the logic board of the Device) may take at least 5 working days to be completed.
2.6 When the repair is complete, we will notify the customer, and the customer should collect the device within 7 days of the notification. On Day 8, we will send the device to our central workshop, where we will keep it for another 14 days. If the customer wants the device back from the central workshop, the customer must pay a £9.99 transportation cost, and transportation will take around 24-48 hours. After 30 days from the booking date, FlashFix will recycle or destroy the device without notification. After the recycling has been done, the customer will not get the device back.
2.7 If we are unable to complete the Service for any reason or if the Service will incur further costs payable by you beyond those initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired, and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges have been paid. We may also charge an additional fee for
storage of your Device.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note that your manufacturer’s warranty will not cover any accidental damage.
2.11 FlashFix may install warranty seals following the repair. Any tampering with the seals will void the FlashFix warranty.
2.12 Our products and repairs are covered by the warranty terms outlined in the table below:
2.13. We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at FlashFix. If the technician causes incidental damage during the repair, we will replace or repair it for free with a 3rd-party compatible part that may or may not be a genuine part. We will provide you with a 90-day warranty for the parts. It will be 14 days in the case of liquid damage.
2.14 Within 48 hours, We will destroy and recycle your old battery after removing it from your device. If you would like a refund after 48 hours of repair, we will refund you, but we will remove our battery from your device. We will keep your old screen in our store for 7 days. If you would like a refund after 7 days of your repair, we will refund you with any available broken screen.
2.15 We will not refund after 14 days of repair or purchase. The 14-day time scale will be extended to a maximum of 45 days only if you write an email to let us know about the issue within 14 days of repair or purchase.
• Premium Quality SmartPhone’s Screen and Component Replacements: Lifetime Warranty
• Standard Quality SmartPhone’s Screen: 90-Day Warranty
• SmartPhone’s Battery Replacement: 12 Month Warranty
• Liquid-damaged devices: 14-day warranty
• Software and Troubleshooting: No Warranty
• Tech Support on Computer: 14-Day Warranty
• Level 3 Tech Repair: 30 Day Warranty
• Smartphones and Accessories: 30-day warranty
• Laptop Screen: 90-day warranty
• Laptop battery: 90-day warranty
• Tablet Screen: 90-day warranty
• Tablet battery: 90-day warranty
• No warranty will be given for a device that has broken back glass, a physically damaged body, or a bent housing.
2.17 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced or repaired only; if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will it extend should the device change ownership.
2.18 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at FlashFix or any issues found in your Device (IC. ‘Touch Disease’, ripped flex) that were not evident upon initial inspection. Should any issues become evident once the Device is opened, we will contact you via telephone or email.
2.19 We do not accept responsibility for any progression in damage to Devices that have been damaged by liquid. Opening the Device could set off further damage, which in some cases may be very serious and irreparable.
2.20 We ask our Customers to monitor their devices post-liquid damage repair, as unknown issues can arise soon after treatment for liquid damage that are beyond our control.
2.21 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the £20 up-front cost, should you wish to take this option.
2.22 Following repair, any waterproofing or resistance cannot be guaranteed.
2.23 Upon collection of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon collection, please raise them with a member of the store team.
2.24 Where parts are required to be ordered for your repair, a non-refundable deposit of £20 will be taken. This deposit is redeemable against the total cost of your repair.
3. Liability
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute, or otherwise at all) shall be limited to the extent that the cause of action related to our supply of the Services, at our exclusive option to:
(a) supplying the Services again
(b) payment of the cost of having the Services supplied again; or
(c) repaying you any amount that you have paid in respect of the services in exchange for returning your device to a similar condition as it was received.
3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by FlashFix, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service, and the relevant damaged device must be surrendered to FlashFix.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility, and we accept no liability for loss or corruption of such data, however caused. We therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 In the unlikely event that your Device is lost or stolen while in the possession of FlashFix, we will notify you at the earliest opportunity and make arrangements to replace the device on a like-for-like basis within a reasonable period of time. Where, for reasons beyond our control, it is not possible to replace the Device with the same model or variant, we will offer an alternative or similar specification and condition.
3.5 Nothing in this clause 3 shall apply to limit or exclude our liability for:
(a) death or personal injury resulting from our negligence;
(b) breach of any terms implied by statute;
(c) any claim arising under the Consumer Protection Act 1987; or
(d) fraudulent misrepresentation.
3.6 In no circumstance shall we be liable to you for any indirect, special, or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill, or any other indirect or consequential loss or damage of whatsoever nature, howsoever arising.
3.7 We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at FlashFix. Please be aware that during the repair, if any incident happens, such as our technician breaking any part that was functional before the repair, we will repair it for free, but we won’t replace it with a genuine part. We will replace or repair it with premium-quality parts and provide you with a 90-day warranty. It will be 30 days in the case of liquid damage.
3.8 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
3.8 If you use our “Central Workshop repair service”, be aware we will be working on the component level of your logic board; therefore, we can’t guarantee a fix on the device. Due to the nature of the repair, there is always a possibility that the damage may worsen to the point where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Central Workshop repairs carried out.
3.9 Prior to the repair, devices that have broken rear glass or housing will be covered by a 14-day service warranty on the replaced parts. Please note that no refunds will be provided after the repair of such devices, and customers are advised to inspect the device thoroughly before leaving the store. Our commitment is to attempt repairs within the 14-day warranty period whenever possible.
4. Data Protection
4.1 We ask for your name, address, and other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these services, you consent to our use of your personal information as described. We will only add you to marketing communications if you opt in to receive these updates.
5. General
5.1 We shall not be liable to you for any delay in our failure to perform our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay, or indulgence will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
5.4 This Agreement may not be amended, modified, varied, or supplemented except in writing, signed by or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable, it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party any rights or benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts. FlashFix will notify the customer when the repair is complete, and the customer must collect his or her device, parts, or pre-order parts within 7 days. On Day 8, the recycling process will begin. Please review our recycling procedures.
Keeping Customer devices and Parts policies:
We will always contact the customer with the repair update for further processing, and the customer should reply to our email or call and collect the device within 7 days of the notification. The customer should collect the device within 7 days of the notification. On Day 8, we will send the device to our central workshop, where we will keep it for another 14 days. If the customer wants the device back from the central workshop, the customer must pay a £9.99 transportation cost, and transportation will take around 24-48 hours. After 30 days from the booking date, FlashFix will recycle or destroy the device without notification. After the recycling has been done, the customer will not get the device back.
A backorder deposit is mandatory before we proceed with ordering any parts for your device. This deposit serves as a secure reservation for your device’s repair. Failure to provide the required upfront fee or deposit will result in FlashFix holding the customer’s device for a maximum of two days (48 hours) only. Should the 48-hour timeframe elapse without the required deposit, FlashFix reserves the right to initiate device recycling or destruction. In such cases, the customer will not be able to retrieve the device.
By agreeing to this agreement, you grant us complete permission to recycle or dispose of your goods without notifying you if they are not picked up within 30 days of your booking.
Declaration:
By signing our Service Consent, you certify that you have read this agreement, that you know and understand the meaning and intent of this agreement, and that you are entering this agreement knowingly and voluntarily. You also acknowledge the condition of your device upon check-in, as communicated to you and detailed in our database. You also acknowledge that upon collection, you will check that the device has been repaired to your expectations. If the repair has not been carried out to your satisfaction, please raise this with a member of our team, and we will be happy to assist you.
Thank You.